Safety isn’t an afterthought.
It’s the foundation.
TradeLynq connects real people with real money on the line. We take that responsibility seriously. Here is exactly what we do to protect you.
How we keep the platform safe
Verified Listings
Every professional on TradeLynq goes through account verification before their listing goes live. We confirm identity and contact details, and require that professionals accurately represent their qualifications. Listings that misrepresent credentials are removed immediately.
Honest Reviews
Our review system is built on one rule: honest feedback is never removed on a professional's behalf. Five stars can be earned — not bought. Every rating reflects real customer experiences, and our moderation team enforces that standard rigorously.
Your Data, Protected
IP addresses are stored as one-way cryptographic hashes — we cannot reverse them to identify you. Passwords are never stored in plain text. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We comply with the T&T Data Protection Act 2011.
Audit Logging
Every significant action on the platform — login, enquiry, booking, review — is recorded in an immutable audit log. This log is the backbone of our dispute resolution process and enables us to detect and respond to suspicious activity quickly.
WhatsApp Support
Safety issues don't wait for email. Our primary support channel is WhatsApp, because that's how Trinidad operates. Reach a real person quickly if you encounter fraud, harassment, or urgent concerns.
Fraud Detection
Rate limiting, anomaly detection, and behavioural analysis protect the platform from fake accounts, review manipulation, and spam. Accounts that trigger fraud signals are reviewed and may be suspended pending investigation.
How trust is built on TradeLynq
Every account earns trust progressively. The higher the level, the more confidence customers and professionals can place in each interaction.
Email Verified
A confirmed email address ties every account to a real inbox and enables account recovery. All users complete this automatically on signup.
Profile Complete
A full profile — real name, photo, and accurate service details — tells us and customers who they are dealing with. Incomplete listings are not published.
Complete your profile →ID Verified
Government-issued photo ID (national ID, passport, or driver's permit) is submitted and reviewed by our team. Verified professionals earn the ID Verified badge on their public profile.
Submit your ID →KYC / Insurance Verified
Customers who unlock unlimited professional contacts complete KYC — identity documents and a selfie reviewed by our team. Professionals who carry public liability or trade insurance submit their certificate for the Insured badge.
Start verification →Platform-Certified
A small number of professionals earn full platform certification — meeting the highest bar across ID verification, insurance, professional body membership, sustained reviews, and platform track record. This is a live, revocable status.
Contact our team →Our commitments to you
- We will never sell your personal data to third parties.
- We will never remove an honest negative review at a professional's request.
- We will respond to safety reports within 1 business day.
- We will notify affected users promptly in the event of a data incident.
- We will maintain an immutable audit trail that can support legal proceedings.
- We will cooperate fully with law enforcement and regulatory authorities on valid requests.
See something unsafe?
Report fraud, fake reviews, harassment, or any safety concern. Our team investigates every report — not bots, not auto-replies.